1. 介紹自己，可以說：①This is ...(speaking.) ②This is 7863469. ③... is here. 千萬不能說I'm ...
2. 詢問對方是誰，可以問：①Who's that? ②Who's speaking (calling), please?千萬不能問Who are you?
3. 詢問對方是不是某人，應(yīng)問：Is that ...?或Is that ... speaking (calling)? 絕對不能問Are you ...?
4. 通話時，有重要的事情要處理，不得不中斷通話，要有禮貌地請對方稍等，可以說：① Hold on, please. ②Just a moment, please. ③ Wait a minute, please.
5. 通話時，應(yīng)說明打電話的意圖或征求對方的意見，可以說：①I'm calling to tell you ... ②I'm calling to ask you ...
6. 打電話時，撥錯了電話號碼，應(yīng)說：Sorry, wrong number.
