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                態(tài)度問(wèn)題 ATTITUDE QUESTIONS

領(lǐng)導(dǎo)者應(yīng)對(duì)雇員的態(tài)度感興趣，因?yàn)樗鼘?duì)潛在的問(wèn)題給予預(yù)先警告,并會(huì)影響他們的日常行為。因?yàn)閼B(tài)度是對(duì)涉及的對(duì)象，人或事件的評(píng)價(jià)性陳述或判決，有三個(gè)主要組成部分 ：
- 認(rèn)知 = 評(píng)價(jià)
- 情感 = 感情 
- 行為 = 行動(dòng)
舉一個(gè)例子，我的上司，晉升到了一個(gè)同事，本該是我。
我的上司是不公平的（評(píng)價(jià)）
我不喜歡我的上司（感情）
我正在找其他工作，我對(duì)任何人抱怨我的上司（行為）

公司為例：VSP公司
美國(guó)最大眼保健供應(yīng)商，在財(cái)富雜志連續(xù)3年“已被列入100家最佳工作名單”，每年調(diào)查的一個(gè)公司，每個(gè)季度對(duì)1/4的工作人員調(diào)查。此外，該公司使用了一個(gè)外部咨詢公司對(duì)所有員工每隔一年進(jìn)行全面調(diào)查。

  工作態(tài)度 - 工作相關(guān)態(tài)度
1 /工作滿意度 - 一個(gè)人從一個(gè)工作特點(diǎn)的評(píng)估結(jié)果，產(chǎn)生的積極感覺
2 /工作投入 - 人們心理認(rèn)同他們的工作，并感知他們的實(shí)際績(jī)效水平對(duì)自我價(jià)值的重要程度
3 /組織承諾 - 情感承諾，繼續(xù)承諾，規(guī)范（規(guī)范地）的承諾
 
   其他工作態(tài)度（POS）是在何種程度上員工認(rèn)為組織的價(jià)值觀的貢獻(xiàn)和關(guān)心他們的福利
   一個(gè)很新的概念，是員工敬業(yè) - 個(gè)人的參與，同時(shí)，滿意和熱情于他們所做的工作。
馬庫(kù)斯奧勒總結(jié)了9個(gè)字 -  生活是由思想決定的

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Leaders should be interested in employees' attitudes because it gives warnings of potential problems and because they influence behavior

Attitudes is evaluative statements or judgements concerning objects, people, or events which has three major components

- Cognitive 認(rèn)知 = Evaluation

- Affective 感情 = Feeling
   - Benhavioral 行為 = action

Give an example- My supervisor gave a promotion to a coworker who deserved it less than me.

My supervisor is unfair (Congnitive)

I dislike my supervisor (Affective)

I'm looking for other work; I've complained about my supervisor to anyone who would listen (Behavioral)

Company Example: VSP

Largest provider of eye care benefits in the united states, been on Fortune magazine's list of the "100 Best Companies to work for " for 3 years in a row, annually survey every employee in the company, One-fourth of the staff each quarter. In addition, the company uses an outside consulting firm to conduct an all-employee survey every other year.

  Job attitudes - work related attitudes

1/ Job satisfaction - positive feeling about one's job resulting  from an evaluation of its characteristics

2/ Job Involvement - measures the degree to which people identify psychologically (心理上地) with their job and consider their perceived performance level important to self-worth (自我價(jià)值)

3/ Organizational commitment - Affective commitment, continuance commitment, Normative (規(guī)范地) commitment

Other job attitudes perceived organizational support (POS) is the degree to which employees believe the organization values their contribution and cares about their well-being

A very new concept is employee engagement - individual's involvement with, satisfaction with, and enthusiasm for, the work they do.

Marcus Aurelius summed up in eight words -

Our life is what our thoughts make it 生活是由思想決定的