前臺接待處規(guī)范用語

上午好，歡迎光臨/歡迎光臨XXX酒店。
Good morning, Welcome to XXX Hotel.
下午好，××先生，非常高興再次見到您。
Good morning, Mr. ×. Nice to meet you again!
請問您有預訂嗎？
Have you make reservation?
請問您訂房人的姓名/請問您誰幫您做的預訂？
Please tell me who make the reservation for you?
是的，您訂了兩間豪華房，住兩晚。
Yes, you have made a reservation of two deluxe rooms for two nights.
請您出示護照
Please give me your passport.
您的房價是人民幣500元
Your room rate is RMB￥500
請在這這里簽名。
Please sign here.
請問您怎么樣付押金。
How would you like to pay the deposit?
退房時間是中午十二時，如果您想延遲至下午六時前退房，另加半天房費，六時后退房，將加收一天房費。
Check out time is 12:00 noon. A half day charge of your rate will be added for extended check out time before 6:00pm, and a full day charge after 6:00pm.
祝您在這里過得愉快。
Wish you enjoy your stay with us.
××先生，請問您有沒有用小酒吧的飲品或小食呢？
Mr. ××, did you take drinks or snacks from the mini-bar?
這是帳單，總額是……，請您檢查一下。
Here is the bill, the total amount is ……. Please check it/have a look at it.
歡迎您下次光臨，祝您一路平安/旅途愉快！
Hope to see you again soon and wish a nice flight/trip.
請把押金收據(jù)給我。
Please give the deposit receipt.
請問您怎樣付款呢？
How would you like to pay the bill?
希望很快可以再見到您。
Wish to see you again soon.