一、招呼聲
1、歡迎光臨廣百百貨公司！
Welcome to Grandbuy Department Store ！
2、早上好，先生。我能為您效勞嗎？
Good morning, sir. May I help you?
3、下午好，女士。我能為您做些什么嗎？
Good afternoon, madam. What can I do for you?
4、先生，您要什么？
What would you like, sir ? / What can I show you, sir ?
5、請慢慢選購。
Take your time, please.
A: Good morning. Welcome to Grandbuy Department Store. Can I help you? 早上好。歡迎光臨廣百百貨。我可以幫您嗎？ B: Yes, I would like to buy some shirts. 是的，我想買一些襯衣。 A: Ok, please follow me, I’ll show you the way. 好的，請跟我來，我?guī)闳ァ?/span> B: Thank you. 謝謝你。 A: Good morning. Welcome to Grandbuy Department Store. Can I help you? 早上好。歡迎光臨廣百百貨。我可以幫您嗎？ B: Yes, I would like to buy some shirts. 是的，我想買一些襯衣。 A: Ok, please follow me, I’ll show you the way. 好的，請跟我來，我?guī)闳ァ?/span> B: Thank you. 謝謝你。
二、聽不懂時的應(yīng)付之道
6、請再說一遍，好嗎？
Pardon ? / Would you mind repeating your question, please ?
7、請您說慢一點，好嗎？
Would you please speak more slowly?
8、請您說慢一點。
A little more slowly, please.
9、抱歉，請問您說的pink 什么意思？
Excuse me, what do you mean by “ pink”?
10、對不起，我不懂您的意思。
I’m sorry. I didn’t understand you.
11、對不起，我沒聽懂你的話。
I’m sorry, I couldn’t get what you said/your mean.
12、恐怕我沒辦法用英語解釋。
I am afraid I can’t explain it in English.
三、表示歉意
13、請稍等。
Wait a minute, please.
14、您介意等一會嗎？
Would you mind waiting for a second?
15、非常抱歉讓您久等了。
I am sorry to have kept you waiting.
16、非常抱歉延遲了。
Sorry for the delay.
17、請您別在這里吸煙好嗎?
Would you please refrain from smoking here?
18、很抱歉不能為您效勞。
We are sorry we couldn’t help you.
四、指引顧客
19、我?guī)?，請這邊走。
Let me take you there. This way, please. / Let me show you the way.
20、直走，然后向右/左拐。
Go straight，then turn right/left.
21、在二/三/四樓。
It is on the second/third/fourth floor.
22、在樓上（下）有通道。
There is a passageway upstairs(downstairs).
23、在扶梯前方。
It’s in front of the elevator.
24、一直走到盡頭。
Keep going until you go to the end.
25、請跟我走。
Follow me, please.
A: Would you please tell me where the lift is? 你可以告訴我電梯在哪里嗎？ B: Yes, it’s on the other side of this floor. On your right. 是的，它在樓層的另一邊，在您的右手邊。 A Thank you very much. 非常感謝。 B: You’re welcome. 不客氣。
五、展示商品及推薦購買
26、您喜歡哪一種樣式？
Which type/one do you prefer?
27、您覺得這個怎么樣？
What do you think of this one?
28、您想看看嗎？
Would you like to have a look?
29、您想試穿一下嗎？
Would you like to try it on?
30、我認(rèn)為這個最適合您。
I think it suits you best.
31、它十分適合您。
It looks good on you.
32、這是最新款式。
It’s the latest design.
33、它在我們這兒很流行。
It’s very popular here.
34、讓我告訴您怎樣使用。
Let me show you how to use it.
35、給您。
Here you are.
I am sorry, it is out of stock.
37、很抱歉，我們沒有您的尺寸。
I am sorry, we don’t have your size.
38、請問您有其他需要嗎？
Would you like something else?
六、議價、提供折扣和優(yōu)惠
39、本店貨無二價。
I’m sorry, we hold the one-price policy here.
40、我們正在大減價，我可以給你打六折。
We are on sale now，we can offer you 40% discount.
41、這是特價。
It’s a special price.
42、謝謝您，但我們不收小費。
It’s very kind of you, but we can’t take tips.
七、收付款
43、請到收款臺付款。
Pay at the cashier’s, please.
44、我該付多少錢？
How much should I pay?
45、我還差您多少錢？
How much do I owe you?
46、總共是500元。
The total is five hundred RMB Yuan.
47、我能用支票、信用卡、現(xiàn)金付賬嗎？
Can I pay by credit card/in cash?
48、這是找回的錢，請點以下。
It’s your change, please double check it.
49、請在這里簽名。
Please sign your name here.
50、請您再簽一次名好嗎？
Would you please sign your name again?
51、POS機故障，不能刷卡。
I am sorry, the pos machine was broken-down, you can’t use your credit card now.
52、你的卡不能使用，有沒有其他卡？
Sorry, we don’t accept credit card of this kind, do you have others?
53、銀行拒付，請與銀行聯(lián)系。
Your credit card is denied, please contact the issue bank.
54、我去打授權(quán)。
Call Authorization for approval codes.
55、請出示您的身份證/護照/會員卡/貴賓卡，好嗎？
Please show me your I.D. card / passport / membership card / V.I.P card .
56、這是您的收據(jù)，先生。
Here’s your receipt, sir.
57、請保留好收據(jù)以備退換貨品之用。
Please keep the receipt for refund or exchange.
58、抱歉，我們不收美元。
I’m sorry, we don’t accept dollars.
A: Good afternoon, madam. The total is 457 yuan. 下午好。總數(shù)是457元。 B: Here is the money. 給您。 A: Thank you. Just a moment, please.……one hundred, two hundred, three hundred, four hundred, five hundred,……Here’s your change of 43 yuan, and your receipt. Please double-check it. 謝謝。稍等一下……一百，二百，三百，四百，五百……這是找您的錢，43元，請點一下。 B: Thank you very much. 謝謝您。 A: Your’re welcome. Please come again. 不用客氣。歡迎再次光臨。
八、售后服務(wù)
59、有什么問題嗎？
What’s the matter?
60、請問您是什么時候在我們商場買這個商品的？
When did you buy it from our department store?
61、這個商品出售后7天內(nèi)可以退款。
It’s refundable within 7 days of purchase.
62、請您一定要按說明書來操作。
You must operate it according to the manual.
63、這款電視機有3年保修期。
This type of TV set has a three-year’s guarantee.
64、請小心拿好。
Please handle them with care.
九、表示感謝
65、非常感謝。
Thank you very (so) much.
66、非常榮幸，先生/女士。
My pleasure，sir/madam.
67、很高興能為您效勞。
Glad to have been of help.
68、不必客氣。
Don’t mention it.
69、多謝光臨。
Thank you for coming.
70、再見，歡迎再度光臨。
歡迎光臨！ Welcome!
我可以為您服務(wù)嗎？ Hello, May I help you?
給您買還是給別人買？ Is it for you or for others?
給男孩還是女孩？ For boy or girl?
他/她多大了？ How old is he/she?
這邊有很多款，你自己可以挑選，看看有沒有自己喜歡的。
It's a lot of styles here, you can pick out yourself, check these out, which is your favorite?
請問想買T恤還是牛仔褲? Excuse me, would you like T-shirt or jeans?
這件您喜歡嗎？ Do you like this one? / How about this one?
您喜歡這個款式嗎？ Do you like this design?
您喜歡什么顏色？ What color do you like?
我們有紅色、淺藍(lán)和白色。We have red, light blue and white!
這個顏色怎么樣？ What about this color？
您穿多大型號？ What is your size?
我找一件給您試試好嗎？ May I pick one that you can fit on?
您可以試試。 You can try it on!
這個尺碼穿得合身嗎？ Is this size fit you? / Is this your size?
試衣間在那里。 The fitting-room is over there!
請隨我來。 Please follow me!
這件襯衣配你的褲子。 This shirt can match your pants.
這件看起來很好！ This one looks good!
合適嗎？ Does it fit?
它非常適合您。 It fits you very well.
您穿著真漂亮。 You look beautiful in.
大號現(xiàn)在沒貨了。 Queen-size is not stored now!
明天下午能到。 It's available tomorrow afternoon.
這款很受歡迎。 This design is popular.
它很暢銷。 It sells like hot cake.
多少錢？ How much is it? / What’s the price? / How much does it cost?
五十九元。 It’s fifty-nine yuan.
太貴了。 It’s too expensive.
純棉面料，穿起來舒服。 The material is pure cotton. It's comfortable to wear.
這種材料質(zhì)量很好。 This material is good quality and holds quite well.
品質(zhì)優(yōu)良。 Quality is excellent/ superior/ very good/ fine.
物有所值。 You will get what you pay for. / It’s good value for money.
我可以給你打八折。 I can give you a 20% discount.
這款打完扣是48元。 Its price is fourty-eight after rebate.
不用謝。（這是我的職責(zé)） It's mypleasure.
歡迎下次光臨。 Welcome next time!
尺寸—size 價格—price 面料—material 款式—design
打折—discount 可得的，有用的—available
